Frequently asked Questions
[+] What are your prices and availability ?
You can know the price to pay by entering your dates in the search field on the home page. Instant discounts are applied depending on the period and duration chosen. The available car models are displayed directly in the search results. We will communicate with you within 48 hours of your booking in order to confirm it and to explain the sequence of the events.
[+] What are the different insurances offered by your car rental agency ?
For all rentals, our customers can choose from three ALL RISK insurance plans.
STANDARD all-risk insurance: this is an insurance whose maximum liability of the customer is limited to the amount of the deposit posted, even in the event of total loss of the vehicle. This deposit, which varies between 500 and 600 euros (depending on the model of car rented) covers the customer in the event of theft, glass breakage, headlight and tire as well as damage resulting from a collision.
COMFORT all-risk insurance: this is an insurance whose maximum customer liability is reduced to an amount varying between 300 and 400 euros depending on the model reserved. The deposit required in this case covers all damage, even in the case of total loss.
SERENITY all-risk insurance: finally, serenity insurance is insurance without a bond or deductible. The customer can take the wheel with complete peace of mind and the agency assumes all damage that could affect a vehicle regardless of its nature.
[+] Is it possible to cover my rental with my credit card insurance ?
No, it is not possible to cover our cars with your credit card insurance. On the other hand, it is possible for you to make a claim with your credit if necessary.
[+] Is it possible to rent a car without leaving a deposit ?
YES, it is possible to rent a car from our agency without leaving a deposit by opting for SERENITY insurance whose price is calculated according to the model and the duration of the rental, the agency assumes all damage that may happen to a vehicle.
[+] How much is your deposit ?
If you do not take out any additional insurance, the deposit varies between 500 and 600 euros depending on the rented model. It is payable only in cash upon delivery of the vehicle. If you take out serenity insurance, the deposit can be reduced to zero
[+] How can I pay the security deposit ?
The deposit is payable only in cash on the day of possession of the car.
[+] Do you deliver the car rental at the Algiers airport ?
We deliver the rented car to Algiers airport on the day of your arrival. The service is available 24 hours a day, every day of the week.
[+] Do you deliver to the airport 24h / 24h? Every day of the week ?
Yes, our delivery service is offered free of charge during opening hours (between 7am and 6pm), outside this time (between 7pm and 6am), the service is provided but paid to cover the costs of mobilizing staff.
[+] Can I have the car delivered elsewhere than at Algiers airport ?
Yes, it is possible to request delivery to your address or to a hotel on Algiers and the surrounding area for an additional charge.
[+] When can I proceed the payment for my rental car ?
The TOTAL amount is payable in cash only on the day of possession of the car. The total amount is the amount shown on your reservation in the currency that corresponds to your country.
[+] Can I contact you by phone ?
For any question or reservation, you can contact us at +213 669 60 36 91 on 7/7 days from 8h00 to 22h00.
[+] What are the other possible ways to communicate with your rental agency ?
You can write to us at any time on the Contact page or by using the mobile applications (Whatsapp, Viber, Imo) by configuring the following number +213 669 60 36 91
[+] If my flight is late, will my car reservation be canceled ?
No. Your reservation will not be canceled in case of delay. Our agent will be at the RDV.
[+] Do you require a minimum age to rent a car from your company ?
Yes, due to severe restrictions imposed by our insurers, the minimum age of our clients must be over 27 years.
[+] Can we smoke in your cars ?
No, our cars are non-smoking
[+] Can we move with your rental vehicles outside of Algeria (ex: TUNISIA) ?
NO, our rentals are valid only in the Algerian territory because our insurance does not cover vehicle damage and collision outside Algeria.